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eBook The Help Desk Audit Toolkit: Companion CD ePub

eBook The Help Desk Audit Toolkit: Companion CD ePub

by Julie L. Mohr

  • ISBN: 0974080810
  • Category: Deliver toandnbsp;Lithuania
  • Subcategory: Computers
  • Author: Julie L. Mohr
  • Language: English
  • Publisher: I.T. Gap Press; Cd-rom edition (August 15, 2003)
  • ePub book: 1876 kb
  • Fb2 book: 1368 kb
  • Other: lrf docx lit azw
  • Rating: 4.6
  • Votes: 803

Description

In workshops conducted for The Help Desk Audit: Blueprint for Success, we have often heard many requests for the samples in the book in an electronic form.

In workshops conducted for The Help Desk Audit: Blueprint for Success, we have often heard many requests for the samples in the book in an electronic form. In an effort to help you get started with implementing change in your support environment.

Start by marking The Help Desk Audit Toolkit: Companion CD as Want to Read . In workshops conducted for The Help Desk Audit: Blueprint for Success, we have often heard many requests for the samples in the book in an electronic form.

Start by marking The Help Desk Audit Toolkit: Companion CD as Want to Read: Want to Read savin. ant to Read. In an effort to help you get started with implementing change in your support environment, we have assembled all the templates and a whole lot more into one CD. Below is a description of what is included on The Help Des In workshops conducted for The Help Desk Audit: Blueprint for Success, we have often heard many requests for the samples in the book in an electronic form.

Discover new books on Goodreads. See if your friends have read any of Julie L. Mohr's books. Julie L. Mohr’s Followers. None yet. Mohr. Mohr’s books. The Help Desk Audit: Blueprint for Success.

Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations

Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls exist so that only authorized staff can archive the users’ entries. It also determine if there are sufficient controls to escalate issues according to priority.

In workshops conducted for The Help Desk Audit: Blueprint for Success, we have often heard many requests for the samples in the . We receive fewer than 1 copy every 6 months.

We receive fewer than 1 copy every 6 months.

11 About the Author Julie Mohr is the Director of Professional Services with IHS Support Solutions

11 About the Author Julie Mohr is the Director of Professional Services with IHS Support Solutions. For over 14 years, Julie has been passionate about service and support management.

New book announced for 1st of June 2015 publication datepic. dit-To. 0974080810/.

AUDIT Help DESK, Lahore, Pakistan. See actions taken by the people who manage and post content

AUDIT Help DESK, Lahore, Pakistan. Guidance for CA Pakistan/ICAP Students regarding Audit and Assurance. CAF-09 & CFAP-06. See actions taken by the people who manage and post content. Page created – 10 September 2017.

Скачать бесплатно книгу The Financial Controller and CFO's Toolkit

Скачать бесплатно книгу The Financial Controller and CFO's Toolkit. Lean Practices to Transform Your Finance Team - Parmenter David в форматах fb2, rtf, epub, pdf, txt или читать онлайн. This book outlines the mindset of paradigm shifters relevant to future-ready finance teams, and contains guidelines on how to become an effective change leader. Guidance from world leading expert David Parmenter provides the insight and tools you need to reach your true leadership potential and achieve more for your organization. Packed with templates and checklists, this book helps you adhere to the best practices in reporting, forecasting, KPIs, planning, strategy, and technology.

She is a passionate organizational change agent providing imaginative insight and dynamic leadership to transform organizations into best practice, customer-focused environments. Julie is the author of Mapping Support Processes: Blueprint for Success, The Help Desk Audit: Blueprint for Success, The Help Desk Toolkit: Companion CD and The Help Desk Dictionary, and maintains an informative industry portal for practitioners at ww. lueprintaudits.

In workshops conducted for The Help Desk Audit: Blueprint for Success, we have often heard many requests for the samples in the book in an electronic form. In an effort to help you get started with implementing change in your support environment, we have assembled all the templates and a whole lot more into one CD. Below is a description of what is included on The Help Desk Audit Toolkit: Companion CD. We hope it helps you to successfully change your support organization into a mature, customer-focused environment. Project Plan Template(Project)-An overview of all the elements of a successful enhancement project. Business Case Template(Word)-A template to create a business case to demonstrate the overall benefits and costs of an enhancement project. Help Desk Audit Overview(PowerPoint)-A PowerPoint presentation used in the workshop. Vision Mission Worksheet(Word)-A worksheet to help you create a vision/mission statement. Organization Chart(Visio)-An organization chart that you can modify to meet your needs. List of Products & Services Provided(Excel)-An outline to help you get started in creating a list of products and services provided. Site Audit(Excel)-This is a document that you can send out to your support partners and solicit information about their environment to add to your list of products & services. Level-1 Analyst Position Description(Word)-A sample position description for a level-1 analyst. Level-2 Analyst Position Description(Word)-A sample position description for a level-2 analyst. Help Desk Manager Position Description(Word)-A sample position description for a help desk manager. Staffing Model(Excel)A sample staffing model for determining the number of staff to support your customers based upon basic information about your support environment. Note: This is not a full-staffing model and does not use Erlang-C formulas. Performance Measurement Matrix(Excel)-A list of performance measurements for the help desk. Skills Assessment(Word)-A form to give

Comments

Quttaro Quttaro
I purchased this companion CD and booklet as I became the Coordinator for a Help Desk that was in disarray. After auditing the Help Desk and using the document templates included, I was able to complete turn around our failing Help Desk into a successful group. I can't tell you enough of how valuable this was for my success! I'd give 8 stars out of 5 if I could!
Elastic Skunk Elastic Skunk
Good info and content, but I wasn't wowed by the format
Defolosk Defolosk
If you've purchased "The Help Desk Audit: Blueprint for Success" (0974080802), or you're an experienced help desk consultant seeking a ready-made set of tools this collection of documents is invaluable.
First, if you have purchased the book you'll save literally dozens of hours because you will not need to recreate the forms and other tools on this CD ROM. If will cut the time to perform the audit, and will enable you to manage your findings in a systematic manner.
If you are a consultant who already has an assessment methodology, the forms and documents are still useful and their function should be immediately apparent. More importantly, you'll save many hours by tailoring them to your specific practices instead of designing them from scratch. As a side note, regardless of the methodology or approach you currently employ I strongly recommend you consider the book from which this CD ROM's contents are derived - it is one of the most thorough approaches I've seen.
Regardless of your objectives, if you work with help desks this CD ROM provides invaluable documents that you can either immediately use, or quickly tailor to meet specific or unique requirements.
Zut Zut
This is an excellent tool for an internal audit of and organization Help Desk performance. All Help Desk Manager should complete this audit annually and measure the progress toward their continues improvement goals.