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eBook Special Edition Using Microsoft CRM ePub

eBook Special Edition Using Microsoft CRM ePub

by Laura Brown

  • ISBN: 0789728826
  • Category: Programming
  • Subcategory: Computers
  • Author: Laura Brown
  • Language: English
  • Publisher: Que Publishing (August 17, 2003)
  • Pages: 552
  • ePub book: 1101 kb
  • Fb2 book: 1172 kb
  • Other: mbr docx azw lrf
  • Rating: 4.4
  • Votes: 696

Description

Download books for free. To make the move to customer-centric operations using MS CRM, companies need an in-depth guide to managing the process, using the software, and making the implementation decisions that are required. Скачать (chm, . 8 Mb). Статьи партнёров.

Download books for free.

Based on the author's real-world experience building CRM systems, this book provides the expert advice that MS CRM users need.

Laura Brown and John Gravely. The Only Microsoft CRM Book You Need. Que crafted this book to grow with you, providing the reference material you need as you move toward CRM proficiency and use of more advanced features

Laura Brown and John Gravely. Que crafted this book to grow with you, providing the reference material you need as you move toward CRM proficiency and use of more advanced features. Your single source for all the best Microsoft CRM productivity techniques! - Get detailed, real-world coverage of Microsoft CRM, from the initial setup to using advanced features easily.

Поиск книг BookFi BookSee - Download books for free. 8 Mb. Developing the Individual: Training and Development. Tony Grundy, Laura Brown.

That about sums it up. I've used Project some, and have looked at several other books before this one. This book provides the detail and clarity to get the ideas across. One particular example. effort driven scheduling and fixed units versus fixed duration, etc. a tricky topic, and this book does it better than any other.

Coauthors & Alternates. Felicity A. Nussbaum.

ISBN 9780789728821 (978-0-7897-2882-1) Softcover, Que Publishing, 2003. Coauthors & Alternates.

Author: Laura Brown John Gravely.

A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid deployment, ease of use, and integration with Microsoft Office and Microsoft Great Plains' back-office solutions, increasing information reliability, employee usage and productivity.

Special Edition Using Microsoft CRM shows sales, service, and business development specialists how to manage small businesses with the sophisticated technology that, until now, has been reserved for large corporations. Based on the author's real-world experience building CRM systems, this book provides the expert advice that MS CRM users need. To make the move to customer-centric operations using MS CRM, companies need an in-depth guide to managing the process, using the software, and making the implementation decisions that are required.

Comments

Amerikan_Volga Amerikan_Volga
It is just wasting for the money. Nothing special about this book. you are better reading the help file which come with CRM software. Beside the help file is more organized by providing the steps in order.
Naril Naril
If you are looking at Microsoft CRM, this book does give a decent overview of some portions of the product. But in areas where additional assistance could really be beneficial (like customizing the application to work with other web apps), it is often much too brief. It does a very poor job of explaining detailed technical configuration tasks, settling instead for common sense advice about working witht users to make sure they accept the solution. A third of the chapters adress just general CRM topics, not anything specific to the Microsoft product.
At its best, the book will point out some areas where Microsoft dropped the ball, such as no ability to validate state abbreviations. But there are too few of these warnings and they are scattered sporadically about the book making it of limited use in evaluating the product.
At its worst, the book has a large number of printing errors that the most basic proofreading effort should have caught. Many diagrams are missing or do not appear with the correct caption. This makes some portions of the book very difficult to comprehend.
In short, this book has been of some value to me because it has improved my understanding of this product. But this book falls far short of being a definitive guide to the software and the sloppy mistakes are irritating.
Forcestalker Forcestalker
I don't think anybody is still using Microsoft CRM version 1.0, so be sure the title you choose covers the version of CRM you need, which is probably version 3 or 4 at this date.
Nalaylewe Nalaylewe
This is an excellent reference on how to use Microsoft CRM. It not only covers the specifics of the product, but it covers the theory and practice of CRM in general, and how Microsoft CRM fits into that practice. This will be the book you want to keep handy as you are implementing CRM, and you'll keep it around as you expand the product's reach and capability.
Bremar Bremar
This title is out of date and only covers CRM version 1.0
Early Waffle Early Waffle
I'm PhD Candidate in a University from Romania and this book is really impressing ... i found a lot of interesting things from practical point of view...i recommend it to all people interested in CRM!!