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eBook The Art of Getting Your Own Sweet Way ePub

eBook The Art of Getting Your Own Sweet Way ePub

by Philip B. Crosby

  • ISBN: 0070145180
  • Category: Management and Leadership
  • Subcategory: Perfomance and Work
  • Author: Philip B. Crosby
  • Language: English
  • Publisher: McGraw-Hill Book Company, Inc. (1981)
  • ePub book: 1209 kb
  • Fb2 book: 1188 kb
  • Other: mbr txt rtf mobi
  • Rating: 4.9
  • Votes: 194

Description

Philip B. Crosby died on August 18, 2001. Crosby was a quality expert, but he was much more.

Philip B. The following quote alone would be worth the price of the book: "The successful situation manager is one who learns to establish the ground rules for success before launching himself into completing the job assigned to him. If nothing else, he must assure himself that he will know when he is finished.

The Art of Getting Yo. .I learned about situation management from this book by Crosby. I don't remember much about that year. I remember these strategies transformed my experiences, my rehabilitation, my attitudes. It gave me a simple structure for figuring out how to get out of holes and how to alter patterns of behavior with logic, not psychology or medicine. The trick was to turn it around and instead of using it to turn negative to positive, I began to learn how to recreate my life after being hit by an 18 wheeler.

Also in 1979, Crosby published his first business book, Quality Is Free. This book would become popular at the time because of the crisis in North American quality. The Art of Getting Your Own Sweet Way. McGraw-Hill. Crosby's response to the quality crisis was the principle of "doing it right the first time" (DIRFT). He also included four major principles:.

Crosby, Philip B. Publication date. Rarely is career advice so well stated or so universally applicable

Philip B. Rarely is career advice so well stated or so universally applicable. In The Art of Getting Your Own Sweet Way (1972), Crosby writes: "People are conditioned to believe that error is inevitable. However, we do not accept the same standard when it comes to our personal life.

used books, rare books and new books. Find all books by 'Crosby' and compare prices Find signed collectible books by 'Crosby'. by Crosby. ISBN 9780801503580 (978-0-8015-0358-0) Hardcover, Dutton Adult, 1972. Complete pocket gazetteer of England and Wales or traveller's companion. ISBN 9781130379099 (978-1-130-37909-9) Softcover, RareBooksClub.

2 About the Author, Philip Crosby Introduced the Zero Defects program at Martin- Marietta in the early 1970s Published Quality Is Free in 1979 after fourteen years as a vice .

2 About the Author, Philip Crosby Introduced the Zero Defects program at Martin- Marietta in the early 1970s Published Quality Is Free in 1979 after fourteen years as a vice president at International Telephone & Telegraph (ITT) Started the management consulting group Philip Crosby Associates, Inc. (PCA) in 1979. 3 What Will Be Covered Quality Concepts and Principles Quality Management Maturity Grid Fourteen-Step Quality Improvement Program Real-Life Example Hands-On Exercise.

Published 1981 by McGraw-Hill in New York. Management, Success in business, Succs˜, Gestion. Crosby (1977). Quality Is Free: The Art of Making Quality Certain. Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead. The problem of quality management is not what people don't know about it. The problem is what the think they do know. p. 13. Management has to get right in there and be active when it comes to quality. 14. The first erroneous assumption is that quality means goodness, or luxury, or shininess or weight. Cited in: Joseph C. Fields.

Getting people on board with a realistic plan can be a little bit like getting an alcoholic to recognize the damage that drinking has done to their life, but the alternative is wishful thinking. Don't worry, we hate spam too, we will not send you anything other than great books.

Comments

Jonide Jonide
This is an old book, published in 1981. I have just picked it up and started reading it. It is a great book for anyone facing uncertainty in their business or personal life. Crosby explains the concepts of Situation Management. His thoughts are timeless and will resonate with many readers in today's uncertain times. Example: Law #4: The Effectiveness of Any Program Depends upon the Amount of Participation Delegated". Think about it. Highly recommended book.
Fast Lovebird Fast Lovebird
I'm reordering this book because I cannot find the copy I bought many many years ago, and wore out using it. I don't care to serve on committees but recently agreed to serve on two that interest me. My experience is that much committee is time is spent on minor issues rather than on the mission to be accomplished. Crosby advised to cut through the uncertainties and make certain that you understand the real problem and to proceed to gather the resources and people needed to re/solvethe situation, so that those who need to know are kept informed. And most importantly: to know and confirm when you are finished. And to make sure it doesn't happen again. Great reference.
Nikobar Nikobar
Philip B. Crosby died on August 18, 2001. Crosby was a quality expert, but he was much more.
This was the first business book that I ever read, and it is still my favorite. The following quote alone would be worth the price of the book:
"The successful situation manager is one who learns to establish the ground rules for success before launching himself into completing the job assigned to him. If nothing else, he must assure himself that he will know when he is finished. He must also decide what persons are involved in deciding he is finished, and supply them with the means to measure his progress."
"Much of the tragedy of modern life is wrapped up in the failure to accomplish those two basic steps . . ."
"You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner. It is the situation equivalent to 'Let's have lunch sometime.' "
Rarely is career advice so well stated or so universally applicable.
In The Art of Getting Your Own Sweet Way (1972), Crosby writes:
"People are conditioned to believe that error is inevitable . . . However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash our paychecks. We would expect hospital nurses to drop a certain percentage of all newborn babies. We would expect to go home to the wrong house periodically. As individuals we do not tolerate these things. Thus we have a double standard, one for ourselves, one for the company."
The standard organizations needed was "Zero Defects":
In this book Crosby writes, "The Zero Defects concept is based on the fact that mistakes are caused by two things: lack of knowledge and lack of attention . . . Zero Defects is not a motivation method, it is a performance standard. And it is not just for production people; it is for everyone."
Though many wanted to join the quality bandwagon, Zero Defects was not always understood:
"I found people thinking that Zero Defects was a worker motivation program and blaming all the problems on the workers . . . Management is the bad guy . . . We are dealing with a new management philosophy, not a propaganda program."
However, the real focus of The Art of Getting Your Own Sweet Way is on situation management, not quality management. That makes the book useful to everyone since everyone has situations to manage.
The back of the book includes Crosby's trademark "Guidelines for Browsers." This feature is simply a list of loosely related sentences that reduce the key points of the book into slogans. Here are a few favorites:
"You have probably noticed that the world was not specifically designed for you."
"None of us is only one thing. We are a combination of many occupations, responsibilities and desires."
"Consistency wins, whether you want it to or not."
"Embarrassed kittens become tigers."
"Unless you get your kicks from an electric massage,, there is nothing things can do for you that people can't improve on."
"Dedication is wanting your thing to happen more than they don't want it to happen."
This book is now 30 years old and has been out of print for a long time. With Crosby gone, let us hope that the book will be re-issued at this point and not fade into oblivion. Maybe these few quotes will help generate some new interest in this work.