Suspense and Obscurity
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Beyond "Hello" is a good introductory book for anyone responsible for answering phones in a client based industry.
Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service educated me about my pivotal role as a representative of the company. Although I was pleasant, I didn’t thinking smiling was absolutely necessary. But as Jeannie Davis, author, entrepreneur and customer service guru, explained First impressions are nine-tenths of reality. Additionally, Competition is not based on price, product, etc. but the level of interaction. Beyond "Hello" is a good introductory book for anyone responsible for answering phones in a client based industry. Published on May 20, 2008.
Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. by Jeannie Davis and Pat Landaker. There's a problem loading this menu right now.
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This book is for people who work in customer service fields. It specializes in contacting customers over the phone. 0944918042 (ISBN13: 9780944918043). This book is for people who work in customer service fields. Jeri Frangello rated it it was amazing Mar 13, 2016. Natalie Gooch rated it liked it Sep 02, 2014. Joanna rated it liked it Apr 12, 2018. Jennifer Crow fischer rated it it was ok May 06, 2015. Coreanin rated it it was amazing Sep 20, 2017.
Hello" : A Practical Guide for Excellent Telephone Communication and Quality Customer Service. Your book has been an excellent platform for this training
Beyond "Hello" : A Practical Guide for Excellent Telephone Communication and Quality Customer Service. Select Format: Paperback. Your book has been an excellent platform for this training. It's clear, concise, understandable, and easy to relate to. I constantly reinforce to our students that they should use your book as a resource and reference on the job. 0. Report. com User, January 29, 2000. This tutorial offers help to improve every telephone interaction a company has with its valued customers.
Davis J, Landaker P (2000) Beyond Hello : a practical guide for excellent telephone communication and quality customer service. Now Hear This, In. Aurora, COGoogle Scholar. Day GS (2003) Creating a superior customer-relating capability. MIT Sloan Manage Rev 44(3):77–82Google Scholar. Doh JP (2005) Offshore outsourcing: implications for international business and strategic management theory and practice. J Manage Stud 42(3):695–704CrossRefGoogle Scholar. Doh JP, Bunyaratavej K, Hahn ED (2008) Separable but not equal: The location determinants of discrete offshoring activities.
9 CUSTOMER SERVICE: POINTS TO REMEMBER (Reference: Adapted . Quality work and good service are valuable Professional Telephone Courtesy Guide Table of Contents Who are our Customers?.
Dealing with people is a special part of our lives. Students want to be treated as friends. Quality work and good service are valuable. Belief in the value of what we do produces commitment. Commitment is vital to producing quality work and good service to students .
Transparency is important in business and customer service is no different. Always strive for a high quality output as it shows you have a high level of standards. When the shipping company delivered the parcel, the customer was away and had a neighbor sign for the package. The neighbor left the package outside the customer’s house and unfortunately, it soon disappeared.
Perfomance and Work
Perfomance and Work