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eBook Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service ePub

eBook Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service ePub

by Pat Landaker,Jeannie Davis

  • ISBN: 0944918042
  • Category: Marketing and Sales
  • Subcategory: Perfomance and Work
  • Author: Pat Landaker,Jeannie Davis
  • Language: English
  • Publisher: Now Hear This Inc; 1 edition (January 1, 2000)
  • Pages: 158
  • ePub book: 1848 kb
  • Fb2 book: 1288 kb
  • Other: txt docx rtf lrf
  • Rating: 4.2
  • Votes: 386

Description

Beyond "Hello" is a good introductory book for anyone responsible for answering phones in a client based industry.

Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service educated me about my pivotal role as a representative of the company. Although I was pleasant, I didn’t thinking smiling was absolutely necessary. But as Jeannie Davis, author, entrepreneur and customer service guru, explained First impressions are nine-tenths of reality. Additionally, Competition is not based on price, product, etc. but the level of interaction. Beyond "Hello" is a good introductory book for anyone responsible for answering phones in a client based industry. Published on May 20, 2008.

Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. by Jeannie Davis and Pat Landaker. There's a problem loading this menu right now.

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This book is for people who work in customer service fields. It specializes in contacting customers over the phone. 0944918042 (ISBN13: 9780944918043). This book is for people who work in customer service fields. Jeri Frangello rated it it was amazing Mar 13, 2016. Natalie Gooch rated it liked it Sep 02, 2014. Joanna rated it liked it Apr 12, 2018. Jennifer Crow fischer rated it it was ok May 06, 2015. Coreanin rated it it was amazing Sep 20, 2017.

Hello" : A Practical Guide for Excellent Telephone Communication and Quality Customer Service. Your book has been an excellent platform for this training

Beyond "Hello" : A Practical Guide for Excellent Telephone Communication and Quality Customer Service. Select Format: Paperback. Your book has been an excellent platform for this training. It's clear, concise, understandable, and easy to relate to. I constantly reinforce to our students that they should use your book as a resource and reference on the job. 0. Report. com User, January 29, 2000. This tutorial offers help to improve every telephone interaction a company has with its valued customers.

Davis J, Landaker P (2000) Beyond Hello : a practical guide for excellent telephone communication and quality customer service. Now Hear This, In. Aurora, COGoogle Scholar. Day GS (2003) Creating a superior customer-relating capability. MIT Sloan Manage Rev 44(3):77–82Google Scholar. Doh JP (2005) Offshore outsourcing: implications for international business and strategic management theory and practice. J Manage Stud 42(3):695–704CrossRefGoogle Scholar. Doh JP, Bunyaratavej K, Hahn ED (2008) Separable but not equal: The location determinants of discrete offshoring activities.

9 CUSTOMER SERVICE: POINTS TO REMEMBER (Reference: Adapted . Quality work and good service are valuable Professional Telephone Courtesy Guide Table of Contents Who are our Customers?.

Dealing with people is a special part of our lives. Students want to be treated as friends. Quality work and good service are valuable. Belief in the value of what we do produces commitment. Commitment is vital to producing quality work and good service to students .

Transparency is important in business and customer service is no different. Always strive for a high quality output as it shows you have a high level of standards. When the shipping company delivered the parcel, the customer was away and had a neighbor sign for the package. The neighbor left the package outside the customer’s house and unfortunately, it soon disappeared.

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

Comments

Beazerdred Beazerdred
This book is pretty much what I was looking for. The book addresses basic telephone etiquette but also strategies for how to deal with difficult, dissatisfied, or angry callers. It helps to have strategies in the back (or the front or the middle) of your mind so you're not blindsided by a difficult call. You never know who's going to be on the other end of the phone line so it's good to be prepared. I would recommend this book.
Adaly Adaly
VERY NICE BOOK. VERY HELPFUL INFORMATION TO DO YOUR JOB. MS JEANNIE WERE AN SPEAKER FOR OUR 4TH QUARTER CSR MEETING. SPOKE VERY WELL.HAD LUNCH WITH HER AS WELL.
Dammy Dammy
( From Thailand ) Good Service ,Fast Shipping ,Very Very Good ,A + + + + +
Binthars Binthars
I have been in customer service for a few years and got away from it until I started my newest position. Some of the things I learned before and now are in the book. But it contains a lot more great information. It is so well organized and I enjoyed the examples she uses and the way she tells it. It was easy to read and I learned so much from it. If everyone can't have a personal copy it should be in every workplace to use as a text book for training.
Yellow Judge Yellow Judge
With your permission, we're using Beyond "Hello" as our basic text for our course curriculum , which teaches older workers Customer Service Skills. Your book has been an excellent platform for this training. It's clear, concise, understandable, and easy to relate to. I constantly reinforce to our students that they should use your book as a resource and reference on the job.
Zetadda Zetadda
This book contains pertinent information for every individual who interacts with customers over the telephone. It's an awesome read! And beneficial for the novice or seasoned professional. I found it certainly helped to improve my telephone communication skills.
Ielonere Ielonere
Beyond "Hello" is a good introductory book for anyone responsible for answering phones in a client based industry. Easy to understand and use guidelines and suggestions for a more client friendly approach to phone contact.
Excellent book. Every business that has employees that give phone service should make it required reading.