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eBook Globalization, Communication and the Workplace: Talking Across The World ePub

eBook Globalization, Communication and the Workplace: Talking Across The World ePub

by Gail Forey,Jane Lockwood

  • ISBN: 1441107673
  • Category: Politics and Government
  • Subcategory: Politics
  • Author: Gail Forey,Jane Lockwood
  • Language: English
  • Publisher: Continuum; 1 edition (March 29, 2012)
  • Pages: 288
  • ePub book: 1687 kb
  • Fb2 book: 1745 kb
  • Other: doc lrf azw mbr
  • Rating: 4.7
  • Votes: 578

Description

Read instantly in your browser. Dr Gail Forey is Associate Professor at the Hong Kong Polytechnic University, Hong Kong

Read instantly in your browser. ISBN-13: 978-1441107671. Dr Gail Forey is Associate Professor at the Hong Kong Polytechnic University, Hong Kong.

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Globalization, communication and the workplace: talking across the world. by Forey, Gail; Lockwood-Lee, Jane; ebrary, Inc. 2010. by Handford, Michael.

Forey, Gail, Lockwood, Jane.

Walmart 9780826446077. Forey, Gail, Lockwood, Jane.

Title: Globalization, Communication and the Workplace Subtitle: Talking Across The World Published: 2010 .

7. 0 Hardback: ISBN: 9780826446077 Pages: 288 Price: . 7. 0 Abstract: A linguistic analysis of global developments in Information TechnologyEnabled Services as industry adopts less face-to-face interaction.

by Gail Forey, Jane Lockwood. ISBN 9781441107671 (978-1-4411-0767-1) Softcover, Continuum, 2012. Find signed collectible books: 'Globalization, Communication and the Workplace: Talking Across The World'. by Gail Forey, Jane Lockwood.

Globalization, communication and the workplace : talking across the world. Gail Forey, Jane Lockwood-Lee. Notes on Contributors Part I: Current Issues in English Communication in the Globalized Workplace 1. Introduction, Gail Forey (Hong Kong Polytechnic University, Hong Kong) and Jane Lockwood (The Hon. More). They discuss the value of SFL in teaching through English i.

The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments.